Privacy Policy
Last updated: August 23, 2026
1. Scope
This Privacy Policy explains how Hulumart collects, uses, shares, retains, and protects personal data when you use our marketplace for pre-owned and refurbished items.
2. Data we collect
We collect account and contact information such as your name, email, phone number, and address; order, delivery, pickup, support, and refund information; and technical data such as device, browser, IP-derived approximate location, and site usage. Payment details are handled by payment providers; we do not intentionally store full card or bank credentials.
3. Why we use data
We use data to create and secure accounts, process and fulfil orders, coordinate delivery or pickup, communicate about orders and support, prevent fraud and misuse, improve our marketplace, comply with law, and establish, exercise, or defend legal claims. We process data only where we have a lawful basis, including your consent, performance of a contract, legal obligations, or legitimate interests.
4. Sharing
We share data only where necessary with payment providers, delivery and logistics partners, cloud and technical service providers, professional advisers, and authorities where required by law or necessary to protect rights, safety, or prevent fraud. We do not sell personal data.
5. Used-item listing information
Information you provide in support requests, condition queries, delivery notes, or dispute reports may be used to verify item condition, investigate claims, and improve marketplace safety. Please do not send unnecessary sensitive personal information, payment credentials, government identity numbers, or passwords through chat or email.
6. Cookies and analytics
We use essential cookies and similar technologies to maintain sessions, protect the service, remember preferences, and understand website performance. You can manage cookies in your browser, though disabling essential cookies can prevent sign-in or checkout.
7. Retention and security
We retain data only as long as reasonably needed for the purposes described here, including accounting, tax, fraud prevention, dispute resolution, and legal obligations. We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.
8. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, delete, or obtain a copy of your personal data, withdraw consent where processing relies on consent, or raise a complaint. Some information may need to be retained where required by law or to resolve a dispute.
9. Children
The service is not intended for children. If you believe a child has provided personal data without appropriate authorisation, contact us and we will take appropriate steps.
10. Changes and contact
We may update this Policy from time to time. The date above shows the latest version. For privacy requests or grievances, email hulumart.com@gmail.com, call +91 98865 79923, or write to No 11, 4th Cross, 2nd Main Road, Shampura, Bengaluru, Karnataka 560045.